The Social Club mobile application is owned and operated by Headland Venues, who are the controller of all stored data.
PepperHQ Ltd operate as a processor of data for The Social Club App.
We collect information about you when you:
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract” i.e. We need this data for you to be able to use the App for its primary purposes.
Collecting personal information in The Social Club App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
The Social Club App captures your geographic location when you attempt to “check in” to one of our Restaurants. We do this to identify which Restaurant you are in or near to a to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. The Social Club App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use the App and how many people use the different functions within it.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
Geographic location
You may prevent The Social Club App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of The Social Club App and prevent you from enjoying an enhanced experience.
Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to the The Social Club App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in the The Social Club App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
If you agree, we may contact you:
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at socialclub@headlandvenues.com.
We will never disclose your information to anyone outside of Headland Venues Ltd except:
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
To obtain a copy of the information we hold about you, email us at socialclub@headlandvenues.com. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
This policy replaces all previous versions and is correct as of June 2025. We reserve the right to change the policy at any time.
If you have any queries, please contact us at socialclub@headlandvenues.com.